1. Information We Collect
We collect only the information needed to assess your enquiry and provide support.
- Contact details such as your name, phone number, email address, and postcode.
- Claim-related details you provide about financial products, policies, or previous correspondence.
- Communication records when you contact us by form, phone, or WhatsApp.
2. How We Use Your Information
Your information is used to respond to your request and provide claims assistance in a clear and efficient way.
- To carry out an initial eligibility review based on the details you submit.
- To arrange callbacks and provide service updates you ask for.
- To improve service quality, training, and customer support standards.
- To meet legal and regulatory obligations where required.
3. Secure Handling of Personal Data
We apply appropriate technical and organisational measures to protect personal data from unauthorised access, loss, or misuse.
- Access to personal data is limited to authorised team members only.
- Information is handled through secure systems and controlled processes.
- We review our data handling practices regularly to maintain high standards.
4. Communications and Updates
We contact you only in relation to your enquiry, requested callback, or service-related updates.
- Phone and email updates are used to progress your enquiry.
- You can ask us to update your communication preferences at any time.
- We do not use misleading compensation promises in our communications.
5. Contact Us About Privacy
If you have questions about this policy or how your information is managed, please contact our support team and we will assist you promptly.
Privacy support
Use our contact page for privacy enquiries, data updates, or information requests.
Go to Contact Page